We want your kit in your hands quickly, safely, and privately. This policy explains how Blue Pomera processes, ships, and stands behind your orders. It applies to orders placed on bluepomera.com by Blue Pomera members.
01Order processing
Orders start shipping November 18, 2026. After that, orders ship within 1-2 business days once they're ready for fulfillment. DNA kits ship only after your genetic-testing consent is recorded. If we can't ship by the date we gave you, we'll tell you and you can choose to wait or cancel for a full refund. Orders placed before 3:00 p.m. Eastern, Monday through Friday, start processing the same day. Orders placed after that time, on weekends, or on holidays start processing the next business day.
Business days are Monday through Friday, excluding Statutory holidays in the United States.
02Shipping methods and delivery times
Delivery time depends on the product and your location:
| Product | Ships within | Estimated delivery after shipping |
|---|---|---|
| Blood collection kit | 1-2 business days | 2-5 business days via USPS/FedEx Ground* |
| DNA kit | 1-2 business days after your genetic-testing consent is recorded | 2-5 business days via USPS/FedEx Ground* |
*Weather, carrier delays, and other events outside our control can add time.
03Shipping costs
Shipping costs are included in the product pricing.
04Where we ship
We currently ship to addresses in the United States where ground courier service is available. DNA kits also ship to addresses in Canada where ground courier service is available. Blood collection kits aren't available in Canada yet. We'll update this policy when they are.
Please double-check your shipping address. We can't redirect a package once it ships. You are responsible for orders delivered to an incorrect address entered at the time of checkout.
05Tracking your order
You'll get an order confirmation email right after you check out. When your order ships, we'll email you a tracking number. You can also see order status in your Blue Pomera account.
06Damaged, defective, lost, or incorrect orders
If something isn't right, we'll make it right. Contact us within 14 days of delivery (or of the expected delivery date, for a missing package) at [email protected] with your order number and, for damage, a photo of the kit and packaging. This doesn't limit any rights you have under applicable law.
- Wrong or missing items: we'll send the correct items at no cost to you.
- Damaged or defective kits: we'll send a replacement at no cost to you. Please don't use a kit with a damaged seal, broken component, or missing part.
- Lost packages: if tracking hasn't updated in 7 business days, or shows delivered but you don't have it, contact us and we'll work with the carrier and send a replacement.
- Expired kits: every blood collection kit has an expiration date on the label. Please use your kit before that date. If your kit arrives with less than 90 days before expiration, we'll replace it.
07Returns and refunds
Returns and refunds for kits follow our Refund, Cancellation, Returns & Fulfillment Policy. You can cancel for a full refund before your kit ships. After it ships, an unopened, unused kit may be eligible for return within 30 days of delivery. Opened or used kits can't be returned, for your safety and to meet health and privacy regulations. If your kit arrives damaged, defective, or incorrect, see section 6 and we'll replace it.
Approved refunds go back to your original payment method ordinarily within 5-10 business days after approval. Your card issuer may take up to 30 days to post it to your account.
08Sending your sample to the lab
Your collection kit(s) include a prepaid return label and the packaging you need to send your sample to our lab partner. Follow the instructions in your kit exactly:
- Place your sample in the biohazard bag included in your kit, then into the return mailer.
- Use only the return label and packaging provided.
- Ship your sample back the same day you collect it.
Please follow the exact instructions included in your collection kit.
09Contact us
Questions about an order? We're here to help.
Email: [email protected]
Hours: Monday-Friday, 9 a.m. - 5 p.m. Eastern
Mail: Blue Pomera LLC, 14621 State Rd. 70E #276, Lakewood Ranch, FL 34202